Frequently Asked Questions

FAQ

Q1: Why do I need to register as a member?

Ans.

• It is free to register as a member and enjoy member benefits.
• After being a member, you can save one or more recipients or billing address at same time.
• You can keep your products in the wish list to buy easily in future.
• When you pay the bill, you can simply choose your needs, you do not have to fill in again. It saves your time.

 

Q2: Do I need log in to checkout?

Ans: Yes, in order to complete the purchase process, you have to log in your account.

 

Q3: How do I change my account information?

Ans: Please sign in “My Account” , go to Account Management to modify or update account information.

 

Q4: Can I make an order by phone?

Ans: Yes, you can make an order by calling our toll-free number +1 888 587 4288. You have to be ready of credit card information and shipping address, we need these information to help you complete the transaction.

 

Q5: Can I change or cancel the order?

Ans: Once your order is confirmed, it will not be modified, but we can cancel the order that hasn’t been shipped.

 

Q6: How to check order status?

Ans: You can visit the “My Account” to view the status of your order, or through the order confirmation letter we sent you.

 

Q7: What delivery methods do you use?

Ans: We use UPS services in USA.

 

Q8: Do you have international shipping services?

Ans: Based on your needs, we can offer special international shipping services. Please contact our customer service to get more information.

 

Q9: How do I track the package?

Ans: After the order is shipped, you will receive an email of delivery confirmation notifications with a tracking number. you can click on the tracking number or visit UPS website to view your package shipping status. Package tracking information takes 1-2 business days to be updated after delivery.

Q10: Can I change the recipient address?

Ans:  We can free modify recipient information before shipping company take over the package. Once the package is in the process of shipping, the shipping company will charge the modification fee.

 

Please contact us via e-mail [email protected] or call toll-free +1 888 587 4288.